Product Complaint and Recall Handling Services

Our team understands the importance of meeting regulatory requirements and providing excellent customer service. Our highly-trained staff are experienced in identifying and triaging product quality complaints for medicines and device products. We work collaboratively with our clients to provide product quality complaint handling services, including:

Identification and reporting of product quality complaints from medical information enquiries, including triaging product complaint & recall handling to client companies within specified timeframes.

Liaison with complainants and performing follow up as required by the client.

Assistance with management of product recalls, including process development, creation or review and distribution of customer communications, and provision of dedicated support phone lines.